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compability issue [Copy this link to quote]

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Post time: 2014-12-27 14:24:12 From the mobile phone
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Hi there,

I was running the game smoothly on my Nexus 4 for a month before upgrading my phone to Android 5.0. Eversince I have been unable to open the game. The game starts and halts at the the login screen with this text: "Context 3D not available. Possible reasons: wrong rendermode or  missing device support."
how can I fix this issue? Is there anybody has the same problem?
Thank you.

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Post time: 2014-12-28 16:52:59
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Seems like it's the operating system cause the problem, I'll let our tech guys know about this and you can try a different phone (Before  Android 5.0) or check your phone if any option related to Context 3D

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Post time: 2015-02-01 19:11:00
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Hey Will4DVG,

I wonder how long it gonna take the dev team to fix this issue? Another month, and nothing change. I am guessing that this is a problem for all the players who upgrade to new Android platform. What takes so long?!

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Post time: 2015-02-01 20:54:42
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andyluu replied at 2015-02-01 19:11
Hey Will4DVG,

I wonder how long it gonna take the dev team to fix this issue? Another month, and no ...


As you can see on forum, no one yet reports this issue. We assume either they haven't upgraded their phone to Android 5.0 or they have but do't have the same experience as you did. Very littlle information.

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Post time: 2015-02-02 22:36:25 From the mobile phone
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This compatible issue with new Android is searchable on Google, some other games have this too.
Anyway,your reply does not include any information from your tech guys. Sounds like nobody really check on the issue. If somebody did check and it worked just fine, why don't u post the result here? If it did not work, then the issue has been there for month.

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Post time: 2015-02-03 18:13:37
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Edited by will4DVG at 2015-02-03 18:15
andyluu replied at 2015-02-02 22:36
This compatible issue with new Android is searchable on Google, some other games have this too.
Any ...

For the time being, as to keep the stability playing for majority players in game, we recommend you to play with phone that before Android 5.0. And our tech guys are keeping track of the this new version of Android and deal with it in the near future.

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Post time: 2015-03-25 05:24:44 From the mobile phone
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Well, lollipop just rolled out for the Galaxy Note for from At&t, and I am not able to connect to the server any longer.  I can confirm that this game is having issues with the new OS.  I even tried deleting the game and reinstalling it, but cannot connect to the server to reinstall.

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Post time: 2015-03-25 06:37:04 From the mobile phone
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Just from reading the previous posts, it seems that your device team is waiting for more reported issues, but the problem is that the only reports you might get are from those who upgrade their OS.  Those who already have Android 5.0 and want to try the game are unable to download it and play to begin with.  They wouldn't bother taking the time to report a problem for a game that they have not played.

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Post time: 2015-03-25 07:00:13 From the mobile phone
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Wow, I can't believe you all have been sitting on this. I didn't see this thread until now but I wanted my friend to try this on his nexus a couple of weeks ago and he couldn't get it either.  He also has android 5.  You guys need to fix this! He was wanting to try it but just said screw it because it wouldn't download!  You guys are losing people before they even get to try it!

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Post time: 2015-03-25 16:38:34
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Currently recommended using device before the new OS to play the game.

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